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a product?
Contact us at [email protected] or 888-699-4015 with your order number and our Sleep Pros will be happy to assist you with the next steps.
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Pod and Pod 3 Mattress return policy
Any Pod or Pod 3 Mattress can be returned within 100 days of the delivery date without return shipping charges. To ensure the integrity and sanitary standard of our products, Eight Sleep does not re-use or offer refurbished foam and hence, does not take back the mattress portion. Instead, our team will work with you to donate, recycle, or dispose of the mattress.
Pod 3 Cover Return Policy
Any Pod 3 Cover can be returned within 30 days of the delivery date without return shipping charges.
Accessories Return Policy
Most accessories can be returned within 30 days of the delivery date without shipping charges.
*The Prince Bedframe has its own policy (see below).
**The 30 day trial period for accessories is not extended if purchased with a Pod or Pod 3.
Prince Bedframe Policy
If you are unhappy with your purchase for any reason, and the item is unopened, you may submit a return request within 30 days of the delivery date, per the terms below.
Terms:
- Products must be returned in their original packaging and received in like-new condition.
- Opened and/or used items will be 'Final Sale' and are not returnable.
- Damaged items will not be accepted.
- Products shipped outside the contiguous United States are not returnable.
- If there is damage upon delivery, the white glove service must be notified before they leave.