Returning
a bed?
Get in touch and we'll remove the items from your home and give you a full refund.
Contact us
Pod and Pod Pro Return Policy
Is there a cost for return shipping?
No. Any Pod or Pod Pro can be returned within 100 days of the delivery date without shipping charges. To ensure the integrity and sanitary standard of our products, Eight Sleep does not re-use or offer refurbished beds and hence, does not take back the bed. Instead, our team will work with you to donate or dispose the mattress. We will contact alternative options for donation or disposal, if necessary.
How do I return my Eight Sleep bed?
Email us at [email protected] with your order number and return request and our support team will be happy to assist you with the next steps.
Can I return only one piece of the Pod or the Pod Pro?
At this time, customers who have purchased the Pod or the Pod Pro may request a partial return. *Promotional items may need to be returned, in some cases.
Accessories Return Policy
Summary
Most of the Accessories collection, comes with a 30 Day Return Policy. This applies to The Pod Foundation, The Pod Thermo Cover, The Pod Pro Cover, The Pod Protector, The Melatonin Pro Bundle, The Pod Sheet Set, Gravity Blanket, The Carbon Air Pillows, Blue Light Sleep Glasses, Air Lite Comforter, Lavender Sleep Spray, Hypervolt Plus, Normatec Leg Pulse 2.0, and Venom Back. The policy for accessories is not extended if purchased with a Pod or Pod Pro.
Prince Bedframe Policy
If you are unhappy with your purchase for any reason, you may submit a return request within 30 days of the delivery date, per the terms below.
Terms:
- Products must be returned in their original packaging and received in like-new condition.
- Opened and/or used items will be 'Final Sale' and are not returnable.
- Damaged items will not be accepted.
- Products shipped outside the contiguous United States are not returnable.
- If there is damage upon delivery, the white glove service must be notified before they leave.
To request a return, please contact us at [email protected] or 888-699-4015.
