Unsure about the Pod? We’ve compiled answers to the most common questions to help you make an informed decision about transforming your sleep.
Uncovering The Pod
What exactly is the Pod?
The Pod is a complete sleep solution that combines a high-tech mattress cover with advanced temperature control and sleep-tracking capabilities. Pod 4 Ultra adds an adjustable base for the ultimate snore-free sleep experience.
How does the temperature control work?
The Pod uses a network of capillaries within the cover to actively cool or heat each side of the bed independently. The temperature ranges from 55°F to 110°F (13°C to 43°C), automatically adjusting throughout the night based on your biometric data.
What is Autopilot?
Autopilot is the intelligence behind the Pod. It learns your sleep patterns and automatically adjusts temperature throughout the night for optimal sleep. The system uses your biometric data and sleep trends to make these adjustments.
Compatibility & Setup
Can I use my existing mattress?
Yes, the Pod is designed to work with any mattress. It fits on top like a fitted sheet and is undetectable to human touch, preserving the feel of your mattress while adding smart temperature, elevation and clinical-grade sleep tracking capabilities.
What size options are available?
- Full
- Queen
- King
- California King
Do I need special internet or power requirements?
- Standard wall outlet
- WiFi connection
- iOS or Android device for app control
Trial & Warranty
What’s included in the 30-night trial?
- Full refund if you’re not satisfied (no questions asked)
- Free return shipping
- No restocking fees
- Risk-free testing period
What does the 5-year warranty cover?
- Manufacturing defects
- Hub malfunctions
- Temperature control issues
- Material deterioration
Payment & Delivery
What payment options are available?
- One-time payment
- Monthly financing with 0% APR
- HSA/FSA eligible
- Special healthcare provider discounts
How does shipping work?
- Free shipping within continental US
- White glove delivery available
- Professional installation options
- Typical delivery in 2-5 business days
Getting Started
How long does installation take?
Setup typically takes 15-30 minutes and includes:
- Placing the cover on your mattress
- Connecting the Hub
- Setting up the app
- Initial water fill
What happens after I order?
- Receive order confirmation
- Track shipping status
- Schedule delivery
- Download the Eight Sleep app
- Follow setup instructions
Support & Maintenance
How do I maintain the Pod?
- Regular water changes every 2-3 months
- Simple cleaning with mild detergent
- Frequent software updates
- Quick system checks through the app
What kind of support is available?
- 24/7 customer service
- Video setup guides
- Online troubleshooting
- Expert sleep consultants
Ready to transform your sleep?
Have more questions?
Our sleep experts are available 24/7 to help. Contact us at via chat, +1 (888) 699-4015 or support@eightsleep.com.
